FAQS
FAQs
What happens when you make a claim?
Once you have submitted your claim one of our experienced personal injury solicitors will be responsible for helping you through every step of your claim.
Our solicitors have years of experience and can quickly assess the feasibility of your claim. If the solicitor thinks you can make a claim, they will work for you on a No Win No Fee basis.
The solicitor will ask you a number of questions about the accident or situation and take a statement from you. He or she will then explain, in detail, the process that will follow. From that point on they will be your personal point of contact and are available for you throughout the whole process.
Depending on where you live, a specially trained personal injury agent will meet with you to complete all initial paperwork and verify your identify, which is necessary before your solicitor can proceed with the claim.
Your solicitor will then start the claim process
Start your claim today, complete our online form or call one of our Solicitors on 0800 731 8434
How long will my claim take?
This will depend on the circumstances of your claim. Although our team of solicitors are focused on ensuring your claim progresses as quickly as possible there is an agreed protocol between solicitors and insurance companies operating in Scotland. The insurance company (or representative acting on behalf of the insurance company) should confirm if your claim is accepted within 3 months.
If your claim is accepted your solicitor will strive to do everything they can to provide you with as quick and beneficial an outcome as is possible.
How much is my claim worth?
The scale of compensation is very wide, but ultimately any financial award made depends on the severity of your injury and it's consequences for you.
You can claim for the injury, pain and suffering known as solatium, you can also claim for loss of income and out of pocket costs. You may also claim for any necessary services, such as help with activities of daily living, rendered by a relative, and for any personal services which you have been unable to render to a relative. In more serious cases there may be continuing or future losses to consider.
What if my injury occurred a while ago?
You generally have 3 years from the accident date to make a claim. If you were under the age of 16 at the accident date, the 3 years does not start to run until your 16th birthday.
Some exceptions apply, for example personal injury claims arising from air/sea accidents and criminal injury compensation claims are subject to a 2 year time limit.
If you have had an accident or injury which was not your fault, don't delay contact one of our solicitors.
What Does No Win No Fee mean?
No Win No Fee means exactly that. If we do not take your claim on or your claim is unsuccessful you will not pay us a penny.
How much will it cost if I win my claim?
If you win your claim, you pay us a variable success fee which will never exceed 25% (excluding VAT) of the compensation which you are awarded.